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How to Get Help: Safe HelpRoom

What is Safe HelpRoom?

Safe HelpRoom is a group chat service that allows sexual assault survivors in the military to connect with, and support, one another in a moderated and secure online environment at SafeHelpline.org. 

Safe HelpRoom sessions have a moderator who can provide referrals and help keep the conversation focused on the designated session topic and a reviewer that can make sure all participants adhere to the Ground Rules.
 
Safe HelpRoom is not intended as a replacement for counseling or other mental health services.

When is Safe HelpRoom Available?

Safe HelpRoom is available two evenings a week for two-hour sessions. Topics of weekly sessions will be posted on SafeHelpline.org to help you determine which session is right for you.
 
If you would like to participate in Safe HelpRoom, we recommend joining a session promptly at the indicated start time. In an effort to have productive sessions, we may limit the number of participants and entry into the room may not be possible 10-15 minutes after the session has started.

Is Safe HelpRoom Really Confidential and Anonymous?

Our top priority is your safety. Because of that, we designed Safe HelpRoom from the ground up, so that you can remain completely anonymous and your participation in a Safe HelpRoom session is confidential.

How We Made the Safe HelpRoom Secure and Anonymous

  • We do not capture your IP (computer) address once you enter the Safe HelpRoom. This means that we have no record that you were ever here.
  • We do not save a transcript of Safe HelpRoom sessions. Once you close your chat window, that text is not retrievable.
  • We do not allow participants to share any personally - identifying information while in a Safe HelpRoom session.
  • Safe HelpRoom reviewers have the ability to block messages that violate the Ground Rules. Messages that may be blocked or edited include those that contain personal information or inappropriate content that could be disruptive or harmful to other participants.
  • While RAINN operates the Safe Helpline under contract from the Department of Defense (DoD), we will not share any personally identifying information about your visit with the Department or your chain of command, unless required by law.

Is Safety Guaranteed?

  • No. We have taken extensive precautions to ensure your safety, but we cannot guarantee that someone will not invent a way to circumvent these protections. While we can't eliminate every risk, we have greatly minimized the risks and made it as safe to use as a telephone helpline.
Also, keep in mind that if you are using a DoD or other work-related computer, your employer may be able to track your usage of this and other websites.
 
 

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