What is Safe HelpRoom?
Safe HelpRoom is a group chat service that allows survivors of sexual assault in the military to connect with, and support one another in a moderated and secure online environment at SafeHelpRoom.org. Safe Helpline's top priority is your safety. Because of that, we designed Safe HelpRoom from the ground up, so that you remain completely anonymous and your participation in a Safe HelpRoom discussion is confidential. Safe HelpRoom discussions have a moderator who can provide referrals and help keep the conversation focused on survivors' needs as well as a reviewer who ensures all participants adhere to the Ground Rules.
When is Safe HelpRoom Available?
Safe HelpRoom is available 24 hours a day, 7 days a week. Log in at any time to talk to other survivors in the military. Special sessions just for men are also available every Sunday from 1300-1500 EDT.
- Please participate! Safe HelpRoom discussions are only productive if participants share and talk with one another
- Please do not provide any personally identifying information. This includes information like your name, address, email address, etc. This also includes information pertaining to other individuals including a perpetrator, supervisor, etc.
- Please do not request personally identifying information from other participants.
- Please refrain from using abusive, graphic or inappropriate language
The Safe HelpRoom does not provide psychological or behavioral health services. Please do not use the Safe HelpRoom as a substitute for professional healthcare.
How we made the Safe HelpRoom Secure and Anonymous:
- We do not capture your IP address once you enter the Safe HelpRoom. This means that we have no record that you were ever here.
- We do not save a transcript of Safe HelpRoom discussions. Once you close your chat window, that text is not retrievable.
- We do not allow participants to share any personally - identifying information while in a Safe HelpRoom discussion.
- Safe HelpRoom moderators have the ability to block messages that violate the Ground Rules. Messages that may be blocked or edited include those that contain personal information or inappropriate content that could be disruptive or harmful to other participants.
- While RAINN operates the Safe Helpline under contract from the Department of Defense (DoD), we will not share any personally identifying information about your visit to the Department or your chain of command, unless required by law. To learn more, visit the Terms of Service Full Text of Agreements "How We May Share Information" section.
Is Safety Guaranteed?
No. We have taken extensive precautions to ensure your safety, but we cannot guarantee that someone will not invent a way to circumvent these protections. While we can't eliminate every risk, we have greatly minimized the risks and made it as safe to use as a telephone helpline.
- Also, keep in mind that if you are using a DoD or other work-related computer, your employer may be able to track your usage of this and other websites.
To help support the work of local SAPR Programs, Safe Helpline launched a new program, Local Safe HelpRoom which allows D-SAACP certified SARCs or SAPR VAs to host their own local Safe HelpRoom group chats. Once trained, local hosts can offer tailored assistance for their community with an individual topic, convenient time, specific group, and discussion structure of their choosing that best fits the needs of the local population. To learn more about becoming a Local Safe HelpRoom moderator, please visit the Local Safe HelpRoom webpage.